Delivery & Returns

Delivery

The Vera-Bees send out your parcels of plastic-free loveliness every day from Monday to Friday.
Parcels are sent by Royal Mail and for orders under £50, you can choose from:
24 hours delivery from dispatch £4.49
(if you order before 12pm, the bees will dispatch your order the same day)
48 hours delivery from dispatch £3.49
There is FREE Postage for orders over £50.
Orders that contain only cards and/or wrapping paper will be sent as Royal Mail 24hr Large Letter £1.99
If you need your things sooner, we will do whatever we can to get it to you. We’re nice like that. So, please do give us a shout by emailing colette@vera-bee.com
Please note we currently only ship to addresses within the UK. We try to keep our carbon footprint to a minimum.



Local Pick Up & Drop Off

If you are local to Billingshurst in West Sussex, you are very welcome to collect your order from the Vera-Bee Hive free of charge.
If you live in the surrounding area, please contact me at colette@vera-bee.com as we also offer free local drop offs.



Returns

If you aren’t satisfied with any of your products, then please drop us a message so we can help at colette@vera-bee.com
Decide you don’t want something when it arrives? Simply keep everything packaged, pop a note in the order with your name and order number plus the reasons why you are returning and send to:
Vera-Bee Ltd
The Old Parlour, Court Farm
West Chiltington Lane
Billingshurst
West Sussex
RH14 9DL
As soon as your items arrive we will issue a refund (excluding shipping costs) and send you an email to confirm.
Please send items tracked and keep proof of receipt until a full refund has been issued as we can not take any responsibility for lost items.