Delivery & Returns

 

Delivery

 

We send out your parcels of plastic-free loveliness every day from Monday to Friday.

 

Parcels are sent by Royal Mail and you can choose either 1st Class (24 hours) delivery from dispatch or 2nd Class (48 hours) delivery from dispatch.

 

There is FREE Postage for orders over £50.

 

If you place your order before Midday, it will be dispatched on the same day. If you need your things sooner, we will do whatever we can to get it to you. We’re nice like that. So, please do give us a shout by emailing colette@vera-bee.com

 

Please note we currently only ship to addresses within the UK. We try to keep our carbon footprint to a minimum.

 

 

Local Pick Up & Drop Off

 

If you are local to Billingshurst in West Sussex, you are very welcome to collect your order from the Vera-Bee Hive free of charge.

 

If you live in the surrounding area, please contact me at colette@vera-bee.com as we also offer free local drop offs.

 

 

Returns

 

If you aren’t satisfied with any of your products, then please drop us a message so we can help at colette@vera-bee.com

 

Decide you don’t want something when it arrives? Simply keep everything packaged, pop a note in the order with your name and order number plus the reasons why you are returning and send to:

 

Vera-Bee Ltd
The Old Parlour, Court Farm
West Chiltington Lane
Billingshurst
West Sussex
RH14 9DL

 

As soon as your items arrive we will issue a refund (excluding shipping costs) and send you an email to confirm.

 

Please send items tracked and keep proof of receipt until a full refund has been issued as we can not take any responsibility for lost items.