Delivery & Returns

Delivery

The Vera-Bees send out your parcels of plastic-free loveliness every day from Monday to Friday.
Parcels are sent by Royal Mail and for orders under £50, you can choose from:
24 hours delivery* from dispatch £4.49
(if you order before 12pm, the bees will dispatch your order the same day, although during busy periods this may be between 1 and 3 days.)
48 hours delivery* from dispatch £3.49
There is FREE Postage for orders over £50.
Orders that contain only cards and/or wrapping paper will be sent as Royal Mail 24hr Large Letter £1.99
If you need your things sooner, we will do whatever we can to get it to you. We’re nice like that. So, please do give us a shout by emailing colette@vera-bee.com
Please note we currently only ship to addresses within the UK. We try to keep our carbon footprint to a minimum. *We use Royal Mail and are unable to guarantee delivery times. We are looking into a tracked service.


Delivery Addresses
Please check you have entered the correct address at checkout.
Delivery addresses are entered by the customer, we accept no responsibility for this as we have no control over the address that is entered. If the wrong address is entered and the parcel is delivered, we can not resend the parcel. If the parcel is returned back to us we can resend the parcel to the customer if they are happy to pay for the cost of redelivery.



Local Pick Up & Drop Off

If you are local to Billingshurst in West Sussex, you are very welcome to collect your order from the Vera-Bee Hive free of charge.
If you live in the surrounding area, please contact me at colette@vera-bee.com as we also offer free local drop offs.



Returns

If you aren’t satisfied with any of your products, then please drop us a message so we can help at colette@vera-bee.com
Decide you don’t want something when it arrives? Simply keep everything packaged, pop a note in the order with your name and order number plus the reasons why you are returning and send within 14 days of receiving your order to:
Vera-Bee Ltd
The Old Parlour, Court Farm
West Chiltington Lane
Billingshurst
West Sussex
RH14 9DL
As soon as your items arrive we will issue a refund (excluding shipping costs) and send you an email to confirm.
Please send items tracked and keep proof of receipt until a full refund has been issued as we can not take any responsibility for lost items.