After placing an order you will receive an email from us acknowledging that we have received your order for the goods and the delivery services you have requires. This does not mean that your order has been accepted. Your order constitutes an offer to Vera-bee Limited to buy goods. All orders are subject to acceptance by use and will confirm acceptance by sending an email that confirms dispatch by the deliver service provider. The contract between you and Vera-Bee Limited will only be formed when we send you this dispatch confirmation.
The contract will relate only to those goods whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate dispatch confirmation.
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the Goods you have ordered;
The delivery service provider does not deliver to your area;
One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
We have reason to suspect that there is a risk of a fraudulent transaction.
If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider)), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
In the unlikely event that you are dissatisfied with your purchase, please feel free to return your goods within 14 days of the date of receipt of the goods for a full exchange or refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note.
Returns can be made by post. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
It if your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the even of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:
The Old Parlour
West Chiltington Lane
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items returned within 14 working days, including any delivery charges incurred by the buyer (excluding 'Special Delivery') in the return of the item.
If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.
Accuracy of website content
Our website team at Vera-Bee work hard to create the images and descriptions featured on our site and every effort is made to be as accurate as possible.
Published product details, specifications and suitability information is the best available at the time. Vera-Bee shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item and it does not match your expectations based on its description on vera-bee.com then we will provide you with a full refund upon the return of the item.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
- Pay now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Vera-Bee Limited Business Information
Registered Company Name: Vera-Bee Limited
Registered Company Number: 12326803
Registered Address: The Old Parlour, Court Farm, West Chiltington Lane, Billingshurst, West Sussex, RH14 9DL
VAT Registration Number: GB 355018806